Shift Lead
Job Summary:
As a Shift Lead you are a high energy, positive member of the team providing members with an unprecedented 
experience and encouraging them in achieving their fitness goals. You will make them feel like family in a 
clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, 
continually engaging, and encouraging our members to succeed on their fitness journey. Uphold our core values 
to drive team member engagement. 
Report To:
General Manager and Assistant General Manager
Essential Duties and Responsibilities: 
● Schedules will vary, shifts could be during any hours of operation including weekends and holidays.
● Monitoring team performance and ensuring duties are performed efficiently.
● Finding new and current members to join the fitness trainer in fitness classes.
● You will help the entire team at the welcome desk checking members in and providing an 
uncompromising member experience.
● Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club 
responsibilities.
● Be a brand ambassador by leading a judgment free lifestyle. 
● Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
● Coaching team members and training new staff.
● When management is unavailable, be the manager on duty.
● Supervising employees, assigning duties, and creating a shift schedule.
● Managing employee requests and transgressions
Qualifications/Requirements
● Must be 18 years of age or older.
● Passion for helping others.
● Commitment to excellent service
● Previous management experience is preferred 
● Basic computer proficiency (Microsoft Suite) 
● Current CPR Certification preferred
● High school diploma/GED equivalent required. 
● Excellent communication and interpersonal skills.
● Strong leadership and organizational skills.
● Confident problem-solver.
● Team player.
Physical Demands. 
● Continual standing and walking during shifts.
● Continual talking in person or on the phone during shift. 
● Must be able to occasionally lift up to 50 Lbs. 
● Will occasionally encounter toxic chemicals during shifts. 
● Frequent climbing, balancing, kneeling, and crouching during shifts. 
Essential Behavior Requirements 
1. Customer Service: communicates and interacts with customers (includes coworkers and the public) in a
way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the
situation from the customer’s perspective) and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages
alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and
language.
5. Integrity: creates alignment around our mission, vision, and core values to facilitate positive
relationships between Planet Fitness and its employees